Need help with a FoodservAI app? This page supports both apps: FoodservAI Rewards (customers) and FS Staff (restaurant employees).
Contact us: support@foodservai.com
We aim to respond within 1–2 business days.
Open the app and choose Continue with Apple, Continue with Google, or sign up with your email and a password. Your rewards are linked across all participating restaurants.
Earn points automatically when you order at a participating restaurant; your balance updates in the Rewards tab. To redeem, pick a reward and show it at the restaurant. Each restaurant sets its own rules.
Open the Nearby tab and allow location access, or type a city / ZIP code to search without sharing your location.
Open the Profile tab and tap Delete account, then confirm. This permanently removes your personal information. You can also email support@foodservai.com.
Open FS Staff and enter the 6-digit PIN provided by your manager (or the PIN you set during enrollment). You do not create your own account — your employer provisions your access.
Ask your manager to reset it from the GM Dashboard, then set a new PIN on the shared kiosk, or email support@foodservai.com.
On the kiosk or your device, pick your name (if shared) and confirm with your PIN, then choose Clock In, Clock Out, Break Start, or Break End.
When a task or invoice asks for a photo, tap the camera button and allow camera access. Photos are stored as operational records for your restaurant.
Your employer (the restaurant) can see the work records you create — clock times, completed tasks, inventory notes, and invoice photos. See our Privacy Policy for details.
Email support@foodservai.com and include: